Testimonials

GOOGLE
Lionel Wright
Full Star Full Star Full Star Full Star Empty Star
5-30-2020
Lionel Wright

Thank Charles maund found my retirement vehicle 4 runner limited. Now if the wive just bring it back. Lol lol. Thank Q. Sales person.

GOOGLE
Paul Horton
Full Star Full Star Full Star Full Star Empty Star
5-29-2020
GOOGLE
Alex Lopez
Full Star Full Star Full Star Full Star Full Star
5-29-2020
GOOGLE
Fareed Javed
Full Star Full Star Full Star Full Star Full Star
5-27-2020
GOOGLE
Nhat Nguyen
Full Star Full Star Full Star Full Star Full Star
5-27-2020
Nhat Nguyen

Great Servicing!

DEALERRATER
timk
Full Star Full Star Full Star Full Star Full Star
5-27-2020
6 months maintenance

I was happy with the COVID-19 protocols I saw implemented as I drove into service bay and I appreciated the information about the vehicle sanitizing utilized before I picked up my truck after the service was completed.

GOOGLE
Hanna De Hoyos
Full Star Full Star Full Star Full Star Full Star
5-27-2020
Hanna De Hoyos

The team was outstanding in helping me walk away with a new vehicle. They ensured I was taken care of and that I bought a high quality vehicle.

CARS
Christopher Sustaita
Full Star Full Star Full Star Full Star Full Star
5-27-2020
Service

Excellent, Angel Rodriguez is one of the only reasons I come there....

GOOGLE
Carol Robbins
Full Star Full Star Full Star Full Star Full Star
5-26-2020
GOOGLE
Kristine Porter
Full Star Full Star Full Star Full Star Full Star
5-26-2020
GOOGLE
Florent Joubert
Full Star Full Star Full Star Full Star Full Star
5-26-2020
GOOGLE
Michael
Full Star Full Star Full Star Full Star Full Star
5-26-2020
Michael

Danielle Kim was absolutely phenomenal to work with. She is extremely patient, personable and works diligently to accommodate all of her customers needs. She streamlined the vehicle buying process and made it an effortless experience. I would recommend anyone in the market to purchase a vehicle to work with Danielle. [email protected] - Michael

GOOGLE
Mitch Royer
Full Star Full Star Full Star Full Star Full Star
5-26-2020
Mitch Royer

Truly Great Customer service and everything is done quickly and with integrity.

GOOGLE
Tam Tran
Full Star Full Star Full Star Full Star Full Star
5-26-2020
Tam Tran

I enjoyed working with Constantin. He answered all of my questions and helped me find the truck that I was looking for.

GOOGLE
karelys del carmen bernal
Full Star Full Star Full Star Full Star Full Star
5-26-2020
GOOGLE
Ben Gilbert
Full Star Full Star Full Star Full Star Full Star
5-26-2020
Ben Gilbert

The whole experience was pleasant, but Mohammed Merchant goes above and beyond to set you at ease - a true professional. Could not recommend enough.

GOOGLE
Raciel Avila
Full Star Full Star Full Star Full Star Empty Star
5-26-2020
GOOGLE
Denny Tucker
Full Star Full Star Full Star Full Star Full Star
5-26-2020
CARS
Lenore Avant
Full Star Full Star Full Star Full Star Full Star
5-26-2020
Maund Service Review

I had asked to be called BEFORE a repair was made, and this was not done by my service guy. Please have them verify permission to undertake a repair PRIOR to authorizing it. Thanks, Lenore Avant

GOOGLE
Ping Li
Full Star Full Star Full Star Full Star Full Star
5-25-2020
Ping Li

The service was great! There is nothing to complain about. I was shopping around for my first car and came across Charles Maund Toyota. Jeremy Brumley has helped and updated me frequently on the progress of getting the car ready. Overall, it was a very quick process. Will definitely come back again.

GOOGLE
Karla Gonzalez
Full Star Full Star Full Star Full Star Full Star
5-25-2020
Karla Gonzalez

First Time buyer, Mohammed Merchant! Just absolutely amazing! He was super calm and collective with asking all the right questions and genuinely tried to assist me and my son. He was patient and had the best smile and was so polite. You Can buy any car anywhere but it’s about the experience and the way that car salesman makes you feel, and I can honestly say he made us feel like this was the best decision at Toyota! Very fast and even helped with roadside Assitance #. Thank you again! 😊

GOOGLE
student Anne Bouffard
Full Star Full Star Full Star Full Star Full Star
5-25-2020
student Anne Bouffard

Mohammed Merchant sold me my first car! He did a excellent job, I highly recommend him!

GOOGLE
arnulfo gomez
Full Star Full Star Full Star Full Star Full Star
5-25-2020
arnulfo gomez

I was dreading the new car process, but Mohamed Merchant, with his no pressure approach made the process efficient and bearable. He listened to my concerns about the type of vehicle I need for my daily commute. After discussing vehicle types, he thoughtfully guided me into purchasing a vehicle that addressed my driving needs. He along with the other staff I encountered made the process pleasant. I say this because, I have dealt with other dealerships that that have made the new car process almost unbearable. Arnulfo Gomez

GOOGLE
Konrad Bouffard
Full Star Full Star Full Star Full Star Full Star
5-24-2020
Konrad Bouffard

We bought five new cars with the help of an extraordinary salesman, Mohammed Merchant. He gave us outstanding trade-in values for our existing four cars and provided access to a number of rebates and discounts Toyota offers, as well as bringing in cars from other cities when they didn’t have the color we wanted on the lot. Mohammed made the experience of this dealership worthwhile and pleasant. He’s an army veteran and I recommend him If you’re looking for a new car.

GOOGLE
Xun Liu
Full Star Full Star Full Star Full Star Full Star
5-22-2020
GOOGLE
Carol Britain
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Carol Britain

Brandon did an amazing job helping me find the perfect car! He is very professional and willing to go the extra mile to make his customers happy. And the finance team is awesome. Great experience from start to finish!

GOOGLE
Claire Grant
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Claire Grant

I was in the market for a new car, it was time to let go of my favorite GMC and move into a reliable vehicle. My ideal was Toyota, so I gave Charles Maund a call and so thankful I did. From the online appraisal, someone reached out and quickly arranged a convenient appointment for me to stop by in-person. That’s when I was introduced to Mike Bui and I’m lucky I was. He was extremely nice, explained the process - we’ll test drive and then the in-person appraisal will occur. I went in after work, service was still top notch. They treated me like a human, did so much to earn my business and made me feel valued all throughout my visit. It took about 3 hours total, test drive, appraisal, paperwork and finalizing with finance and signing contracts (worked with Ramiro on that - who was awesome, and I’m lucky to have had his guidance through that process). They are reasonable and really value your business. They have a great inventory, where your ideal should be easy for them to meet. They are conveniently located off 183 and are there to help you get all settled into your new car. I’m excited to enjoy my new RAV4 for many years to come, with a Platinum service package for a peace of mind. Lucky to join the Toyota family with Mike Bui’s help - check out Charles Maund and I highly recommend asking for Mike and Ramiro!!

GOOGLE
ARGEL Cruz
Full Star Full Star Full Star Full Star Full Star
5-21-2020
ARGEL Cruz

(Translated by Google) Good job until my car was washed and disinfected thanks (Original) Buen trabajo hasta labaron mi carro y lo decinfectaron gracias

GOOGLE
Elizabeth Martinez
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Elizabeth Martinez

My husband and I have bought countless vehicles, and we must say- this experience was the best by far!!!! Our 21 yr son solely financed his first Camaro, the process was speedy and the service was great!! We even had a gentleman come up to our kid to thank him for his service on the H-E-B frontlines during COVID, and gave him heavy duty mask to hand out to his co workers!! THATS AMAZING!!! Special thanks to T.O, J.R Castillo, and finance manager Humann! They were so diligent and were awesome at what they do! Thanks again! Will definitely be bringing the next kid to y’all!! 🙏🏼

GOOGLE
Samina Ali
Full Star Full Star Full Star Full Star Full Star
5-21-2020
YAHOO
Claire G.
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Claire G.

I highly recommend this dealership! It was time for me to upgrade from my favorite GMC and wanted to end up in a car that would last as long, just as well!! I went in with ideals and was able to... more

CARS
Rob
Full Star Full Star Full Star Full Star Full Star
5-20-2020
Great Customer Service

Always have a positive experience when I come in for service. Mr. Luckey is a top-notch Service Rep.... no 'cheesy' smile or fake enthusiasm. Instead, just straight forward generosity, integrity, honesty, and assistance.

GOOGLE
Sara María Woody
Full Star Full Star Full Star Full Star Full Star
5-20-2020
Sara María Woody

Came in today with a deposit on a Land Rover. Jeremy Brumley showed me all the reasons I deserved the Toyota. Extremely wonderful customer service — in and out with a new car...also worked extra hours to show up and get things sorted out for the purchase. I was blown away by the ease and efficiency of the service. 1000/10 recommend.

GOOGLE
Aj
Full Star Full Star Full Star Full Star Full Star
5-20-2020
Aj

Wonderful car buying experience. Sony the sales rep was upfront and transparent, which is not something you always find at a dealership. Car was purchased during COVID where operations are a bit adjusted, but process still went smoothly from start to finish. I'm sure other salesmen are good, but if you want a great experience ask for Sony Bala.

GOOGLE
Michelle
Full Star Full Star Full Star Full Star Empty Star
5-20-2020
Michelle

Ultimately, I would say this was one of my better experiences buying a used car. I needed to purchase a new car due to an accident that totaled my previous 2016 Tucson which added a time constant and extra pressure on top of COVID worries. This place had a large inventory of used cars in my price range ($15-20k). I wasn't sure which SUV I wanted but they were patient and let me test as many vehicles as needed, I looked at Rav4, CX-5, Rogue and Crosstrek. There was little pressure, and they really seemed to want me to find the right fit. I decided on the 2017 Crosstrek (most fun to drive) and the sale process was pretty smooth. A couple notes would be they will try to sell you a warranty - so make sure you research this before hand so you do not feel like you have to make a quick decision. They were also a bit weird with financing, as I have a near perfect credit score and he at first only showed me one option at almost a 1% higher than I saw at RBFCU ( I know I know, 1% but when interest rates are 2.4% that is a larger percentage more!), which I saw my sales person write down on the paper for him. Now, I mentioned this to him and he then said she told him to run the other bank so he then did a quick search and got me the best rate, although he did not go over the different payment options (months vs interest rate ect). So, make sure you know your numbers and get the best deal! If it feels off, take a minute away and don't be shy to speak up. Another issue was my car ended up coming with only ONE key fob, and this was kinda thrown on my last minute by saying there was only one listed on the paper but they'll look in the back as it is probably just misplaced (a new one is roughly $250). After moving further with the sale, I was told there wasn't another one but they could give me a dealer discount on a spare. After the sale, It took about a week for them to get back to me with a local lock smiths information. Minor issue, but also not what I was lead to believe. Otherwise, I have driven the car over 300 miles and am so far very pleased with it. The sales experience was overall positive and I would recommend them. Good Luck!

GOOGLE
Betsy Buecker
Full Star Full Star Full Star Full Star Full Star
5-20-2020
Betsy Buecker

Quick and friendly!

GOOGLE
Oscar Zertuche
Full Star Full Star Full Star Full Star Full Star
5-19-2020
Oscar Zertuche

I went in thinking it would be an annoying experience buying a car, like I have had in the past at other dealerships, but I was wrong. Mario made it very simple. He definitely, exceeded my expectations and I was very happy with the outcome. I would recommend if you go give them a visit, ask for Mario. I'm sure he will take care of you.

GOOGLE
Jade Garcia
Full Star Full Star Full Star Full Star Full Star
5-19-2020
Jade Garcia

I have been buying Toyotas from Mario Rendon for a decade now. I met him at the Toyota dealership he worked for in San Antonio in 2010. He has delivered excellent customer service, and he has advised me on how to make the best purchases and how to improve my credit as well. He goes above and beyond to get me the car I want for a price I can afford. I trust Mario as a car salesman, and I will not go to anyone else to make my vehicle purchases. I even drove all the way from San Antonio to Austin to buy my 2017 Camry. I highly recommend him and Charles Maund Toyota to anyone looking to buy a car.

GOOGLE
Amanda Sanchez
Full Star Full Star Full Star Full Star Full Star
5-18-2020
Amanda Sanchez

Mario Rendon provided exceptional customer service and was honest. Best sales experience ever!!!!